Position title
Cloud Services Manager

We are currently seeking a self-motivated and dedicated team player to lead our Cloud Services Department. This role will require deep technical knowledge of the Microsoft Cloud stack. The responsibilities include but are not limited to architecting and developing migration plans, creatively building solutions that are technically sound, performing engineering tasks for the delivery of solutions and migrations, developing documentation for the handoff to support, and serving as a point of escalation for Office 365 related efforts. As a large portion of this role is clientfacing, strong interpersonal skills are required. The qualified individual will possess superior customer service skills, the ability to multi-task effectively and manage multi-threaded project efforts, and the aptitude to work both independently and collaboratively while generating a high-quality work product


• Lead and develop a team of Cloud Solutions Engineers and Delivery Engineers

• Play a central role in the delivery of secure scalable cloud services using the Office 365 platform

• Handle complex long-term focused projects involving multiple disciplines or business units

• Provide leadership and direction to high priority or special projects undertaken by the company

• Recommend to client and IT management appropriate technological alternatives

• Evaluate new technological developments and evolving business requirements

• Provide high-level specialized support and consultation to business and IT management

• Lead client-facing discovery and scoping efforts

• Develop migration plans while considering the client’s timeline and requirements

• Prepare comprehensive documentation of changes and work performed

• Troubleshoot on-prem and cloud configurations

• Serve as a point of escalation for the internal NOC team for Cloud Services related issues

• Ongoing framework development of the Cloud Services Department

• Assess, train, and coach the existing internal team


• Degree or certifications in Computer and Information Systems or related field

• Experience with Exchange Online, Azure, Azure Active Directory, Teams, SharePoint Online, OneDrive, Azure Active Directory Connect, ADFS, and migrations or hybrid configurations for all of the above environments

• The ability to troubleshoot and remediate cloud-related issues for Windows XP/7/8/10, Windows Server 2003/2008/2012/2016/2019, Microsoft Exchange Server 2007/2010/2013/2016 • Working knowledge of Networking and DNS principals involving the Microsoft Cloud Stack

• Ability to provide end-user desktop support of Microsoft Office 365 applications

• Hands-on experience with migration planning and remediation

• Leadership experience in managing, mentoring, and developing others

• Proven ability to analyze, articulate, and present complex technical issues to clients

• High ownership quotient and ability to drive activities to completion in a timely manner

• Delivery experience managing day to day operations across multiple clients

• Proven success with project management and business development


Lori Nelson, HR Business Partner


Employment Type
Beginning of employment
Duration of employment
Job Location
2132 Case Parkway North, Twinsburg, OH 44087
Date posted
November 5, 2020
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Position: Cloud Services Manager

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