Position title
Field Engineer

We are currently seeking a self-motivated and dedicated individual to join our expanding Field Engineer team. Under the general direction of the Director of Delivery, the primary responsibilities include helping clients to achieve optimum use of their computer networks by performing needs analysis, procurement support, installation, training, and problem resolution for the local and wide area networks. As most of our field support consists of onsite service, a high level of communication, interpersonal, and service skills are a must. The qualified individual must be able to travel to various facility sites within Northeast Ohio, work with minimal supervision, and work outside of normal business hours as required.

  • Troubleshoot, diagnose, and resolve network and system problems
  • Configure and install software, servers, routers, and other network devices
  • Analyze client user needs and recommend appropriate network configurations and products
  • Monitor network performance and integrity
  • Perform preventative and fault isolation maintenance
  • Design and implement network security features for local and wide area networks
  • Train clients on basic operations
  • Perform client migrations
  • Participate in on-call rotation
  • Stay current on new developments and techniques in information technology
  • Degree or certifications in Computer and Information Systemsor related field
  • 2+ years’ experiencewithWindows XP/7/8/10, Windows Server 2003/2008/2012/2016/2019, Microsoft Exchange Server 2007/2010/2013/2016, and Office 365
  • Working knowledge of VMware, cloud/virtual computing, and wired and wireless
  • Ability to provide end user desktop support of Microsoft Office, CRM, and ERP software
  • Hands-on experience with server and desktop hardware
  • Networking knowledge is a plus
  • Proven ability to be detail-oriented and manage time effectively

The Company is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.

Job Benefits
  • Hybrid remote work model
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Company-paid life insurance
  • 401(k) matching
  • Paid time off
  • Referral program

Lori Nelson, HR Business Partner

[email protected]

(216) 370-7997 ext. 1009

Employment Type
Beginning of employment
Duration of employment
Job Location
2132 Case Parkway North, Twinsburg, OH 44087
Base Salary
$65,000-$85,000 Per year
Date posted
August 27, 2021
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Position: Field Engineer

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