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Position title
Senior Cloud Services Engineer

Under the direction of the Director of Delivery, this role will require a deep technical knowledge of the Microsoft Cloud stack.  The responsibilities include but are not limited to architecting and developing migration plans, creatively building solutions that are technically sound, performing engineering tasks for the delivery of solutions and
migrations, developing documentation for the handoff to support, and serving as a point of escalation for Microsoft 365 related efforts.  As a large portion of this role is client-facing, superior interpersonal communication, and customer service skills are a must.  The qualified individual will possess the ability to multi-task effectively while
leading multi-thread project efforts and the aptitude to work both independently and collaboratively while generating a high-quality work product.


Cloud Engineer ~70% (60% client-facing utilization, 10% administrative)

• Play a central role in the delivery of secure and scalable Microsoft 365 cloud service solutions
• Handle complex long-term focused projects involving multiple disciplines and business units
• Provide direction for high priority and special projects
• Recommend appropriate cloud technology alternatives
• Provide high-level specialized support and consultation
• Prepare comprehensive documentation of changes and work performed
• Troubleshoot on-prem and cloud configurations
• Serve as a point of escalation for the internal NOC team for Cloud Services related issues, including calls
outside of business hours
• Serve as a mentor to Cloud Service Engineers
• Suggest and implement ongoing framework development of the Cloud Services Department
• Evaluate, understand and recommend cloud partner level requirements and certifications to leadership

Sales Engineer ~30%
• Lead client-facing discoveries and scoping efforts
• Perform presales functions including design and creation of statements of work
• Develop migration plans while considering the client’s timeline and requirements
• Evaluate new technological developments and evolving business requirements


• 2+ years of experience focused on Azure IaaS and the entirety of the Microsoft Cloud stack
• Degree in Computer Science, Computer Engineering, or related field or equivalent work experience
• Preferred certifications: MS-100, MS-101, AZ-103 or 104
• Experience with Exchange Online, Teams, SharePoint Online, OneDrive, Mobile Device Management and Intune, ADFS, and migrations or hybrid configurations for all the above environments
• The ability to troubleshoot and remediate cloud-related issues for Windows XP/7/8/10, Windows Server 2003/2008/2012/2016/2019, Microsoft Exchange Server 2007/2010/2013/2016/2019
• Working knowledge of Networking and DNS principles involving Microsoft Cloud Stack
• Ability to provide end-user desktop support for Microsoft Office 365 applications
• Hands-on experience with migration planning and remediation
• Experience integrating on-premises servers into Azure
• Proven ability to be detail-oriented and manage time effectively
• High ownership quotient and ability to drive activities to completion in a timely manner
• Delivery experience managing day-to-day operations across multiple environments
• Proven success leading projects in a collaborative work environment


The Company is an equal opportunity employer and does not discriminate in hiring or employment, in accordance
with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender,
marital status, military status, sexual orientation, disability, or medical condition.

Job Benefits
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401k with company match
  • Referral bonuses
  • Paid time off, including 3 weeks of vacation

Lori Nelson

HR Business Partner


(216) 370-7997 ext. 1009

Employment Type
Beginning of employment
Duration of employment
Job Location
2132 Case Parkway North, Twinsburg, 44087
Remote work from: USA
Base Salary
$70,000-$90,000 Per year
Date posted
May 27, 2022
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Position: Senior Cloud Services Engineer

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