Position title
Solutions Architect

We are currently seeking a self-motivated and dedicated individual to join our expanding Solutions Architect team. The primary responsibility includes composing solutions as requested or needed for our clients and prospects. The Solutions Architect translates and defines requirements based on functional analysis and technology of various environments and is engaged with proposed solutions throughout its lifecycle. The role requires teamwork and leadership as it interfaces with other members of solutions development which may include other departments such as Sales, Engineering, and Procurement and is ultimately making decisions which are customer-facing. The position requires the ability to remain focused and prioritize tasks in a demanding environment. A high level of time management, communication, and interpersonal skills are a must.


o Work closely with Sales, Engineering, Procurement and Vendors
o Monitor email, messaging and phone calls
o Respond to solutions questions
o Review solutions with teams
o Schedule review calls with clients and prospects
o Work closely with Project Manager to ensure successful completion of solutions
o Work closely with Director of Delivery on scheduling, expectations, and communication with clients

Solutions Development
o Monitor new solution requests
o Discuss possibilities and direction with the team
o Partner with vendors on specifics as needed
o Build solutions using our product and service recommendations
o Follow best practices
o Work as a team to review solutions with client or prospect
o Build statement of work to outline solution implementation

o Engage on revisions as needed
o Collaborate with Sales and Engineering to close sales
o Partner with Procurement on timing and delivery

Project Management
o Ensure movement and progress of developed solutions
o Collaborate with Sales and Engineering to ensure proper execution
o Partner with Director of Delivery to ensure overall expectations are met

o R&D new products and technology
 Self-driven but also organizational goals
 Engage necessary resources for team awareness
o Standard operating procedures
 Update existing SOPs as processes and technology changes
 Create new role specific SOPs as new repeatable processes are discovered
 Review SOPs for precision and consistency
o Regularly attend company and department meetings
o Evaluate and propose attending technology seminars and leverage vendor training



• Bachelor’s Degree or equivalent certifications
• Minimum of 5 years’ experience as an implementer or 2 years as a Solutions Architect
• Excellent written and verbal communication with internal teams and clients
• Proven ability to work collaboratively in teams and task forces
• Capacity to be detail-oriented and manage time effectively
• Hands on experience with the following:
o Hardware
o Software
o Virtualization
o Networking o Cloud services
o End computing
o Mitel
o Operating systems o Databases
o Cybersecurity
o Disaster recovery
o Technical writing


Job Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) matching
Paid time off
Referral program


Lori Nelson, HR Business Partner


(216) 370-7997 ext. 1009

Employment Type
Beginning of employment
Duration of employment
Job Location
2132 Case Parkway North, Twinsburg, OH 44087
Base Salary
$65,000-$75,000 Per year
Date posted
February 19, 2021
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Position: Solutions Architect

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